At Sharifahscha Scarves, customer satisfaction is important to us. We aim to ensure that every order meets your expectations and that any concerns are handled fairly and professionally.
1. Reporting Period
Customers are requested to contact our Customer Service team within 3 days of receiving their order to report any issues or request an eligible exchange.
Please provide your order number and clear photos or videos, where applicable, to help us assess your request.
This reporting period does not limit any consumer rights or remedies available under applicable Malaysian law.
2. Eligible Returns and Exchanges
Requests may be considered under the following circumstances:
- Defective items: Products received with a manufacturing defect or damage attributable to fulfilment.
- Incorrect items: Products received that differ from the items ordered.
- Size or colour exchanges: Requests to exchange an item for a different size or colour, subject to eligibility and stock availability.
All requests are subject to assessment. For size or colour exchanges, the original item should be unworn, unwashed, unused, and returned in its original condition with packaging and tags intact, where applicable.
3. Non-Eligible Exchanges
For change-of-mind requests, exchanges are not guaranteed and will depend on the conditions above and our approval.
Items that have been worn, washed, used, altered, or damaged after delivery may not qualify for a voluntary exchange.
Slight colour differences caused by lighting, photography, or individual screen settings may occur. However, this does not exclude remedies where an item is materially different from its description or where consumer rights otherwise apply.
Any exclusions are subject to applicable Malaysian consumer protection laws.
4. Refunds
Refunds will be assessed in accordance with the nature of the issue and applicable consumer rights.
Where a refund is due, we will inform you of the approved refund method and processing arrangements.
Refunds will generally be made through the original payment method where reasonably possible. The time required for the funds to appear may depend on the payment provider.
A refund will not be replaced solely by store credit or a voucher where Malaysian law requires a monetary refund.
5. Return Shipping Costs
For confirmed defective or incorrectly supplied items, Sharifahscha Scarves will communicate the appropriate return or replacement shipping arrangements.
For voluntary size or colour exchanges, return and reshipping costs may be borne by the customer, subject to the agreed exchange arrangement and applicable law.
6. How to Request an Exchange or Refund
Please contact our Customer Service team with the following details:
- Full name used for the order
- Order number
- Reason for the request
- Clear photos or videos, if relevant
Our team will review your request and guide you through the next steps. Please wait for instructions before sending any items back.
7. Consumer Rights
Nothing in this policy excludes, restricts, or modifies any rights or remedies that consumers are entitled to under the Consumer Protection Act 1999 or other applicable Malaysian laws.
Where a product fails to meet applicable consumer guarantees, the available remedies will depend on the circumstances and the requirements of the law.
8. Contact Us
For return, refund, or exchange enquiries:
WhatsApp: 03-87230314
Email: sharifahschascarves@gmail.com
Thank you for choosing Sharifahscha Scarves. We appreciate your understanding and continued support.