At Sharifahscha Scarves, every order is carefully prepared to ensure a smooth shopping experience from checkout to delivery.
1. Order Processing
All orders are processed within 1–3 business days after payment confirmation, excluding public holidays.
During promotional campaigns, collection launches, or peak shopping periods, processing times may be extended. We appreciate your patience and understanding.
2. Estimated Delivery Time
Our estimated delivery times are as follows:
- Peninsular Malaysia: 2–5 days
- Sabah & Sarawak: 3–7 days
- International Shipping: [Please contact us for availability and estimated delivery times.]
Delivery estimates begin after dispatch and may vary depending on the courier service, destination, public holidays, weather conditions, or unforeseen circumstances.
3. Shipping Fees
Shipping fees are calculated at checkout based on the delivery destination, parcel weight, and applicable courier charges.
Any applicable shipping fees will be displayed before you complete your purchase.
4. Order Tracking
Once your order has been dispatched, tracking details will be provided through the available order notification or tracking channel.
Please allow time for the courier’s tracking system to update after dispatch.
5. Delivery Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
If a parcel is returned due to incorrect or incomplete delivery details, we will contact you to arrange the next steps. Additional delivery charges may apply where appropriate.
6. Delayed or Missing Parcels
If your parcel is delayed or appears to be missing, please contact our Customer Service team with your order number.
We will assist you in checking the shipment status with the relevant courier.
7. Contact Us
For shipping enquiries or assistance with your order, please contact:
WhatsApp: 03-87230314
Email: sharifahschascarves@gmail.com
We appreciate your trust in Sharifahscha Scarves and thank you for shopping with us.